Privacy policy

This policy explains how One One Two On The Brae Limited collects, uses and protects your personal information when you use www.oneonetwo.co.uk, buy from us online, subscribe to our wine boxes, join our mailing list or contact us.

1) Who we are

One One Two On The Brae Limited, trading as One One Two and The Grapemonger, is the "controller" of your personal information. This means we decide how and why it is used.

If you have any questions about this policy or your information, please contact us using the details above.

2) The information we collect

Information you give us:

  • Your name, email address and telephone number

  • Billing and delivery addresses

  • Details of your orders, gift vouchers and wine subscription, including payment dates and delivery arrangements

  • Your customer account login details

  • Your confirmation that you are 18 or over

  • Anything you tell us when you contact us, make a booking or make a complaint, such as allergy information

Payment information:

  • Card payments are processed by Squarespace Payments. We do not see or store your full card number. We receive limited details, such as the card type, the last four digits and the expiry date, so we can manage your orders.

  • Information collected automatically:

  • When you visit our website, Squarespace collects information about how you use it, such as pages visited, the type of device and browser you use, and your approximate location based on your IP address. We use this through Squarespace Analytics to understand how the website is used. See section 7 for more about cookies.

Age checks:

When we deliver alcohol, we may ask to see photo ID. We check it on the doorstep or in the shop. We do not copy or keep it. We may note that a delivery was refused because ID could not be shown.

3) How we use your information and why

Under data protection law, we must have a lawful reason for each use of your information.

To process and deliver your orders, issue gift vouchers and manage your wine subscription, including taking payments, arranging deliveries and contacting you about your order.

Lawful reason: to perform our contract with you.

To manage your customer account.

Lawful reason: to perform our contract with you.

To check that you are 18 or over before selling or delivering alcohol, and to keep records required by law, such as tax and accounting records.

Lawful reason: to comply with our legal obligations.

To send you subscription reminders, notices of price changes and other important service messages.

Lawful reason: to perform our contract with you, and to comply with our legal obligations.

To reply to enquiries, take table bookings and deal with complaints.

Lawful reason: our legitimate interests in running our business and looking after our customers.

To understand how our website is used and improve it.

Lawful reason: our legitimate interests in running and improving our website, and your consent where cookies require it.

To send you news, events and offers from One One Two and The Grapemonger by email.

Lawful reason: your consent. If you have bought from us, we may also email you about similar products, as permitted by law. You can unsubscribe at any time.

We do not sell your personal information, and we do not use it for automated decision-making.

4) Marketing Emails

We only send marketing emails if you have signed up to our mailing list, or if you are a customer and have not opted out. Our emails are sent using Squarespace Email Campaigns.

You can unsubscribe at any time using the link in any email, or by contacting us. Unsubscribing from marketing will not stop service messages about your orders or subscription.

5) Who we share your information with

We only share your information where necessary:

  • Squarespace, which hosts our website and online shop and provides customer accounts, payment processing, analytics and email campaigns

  • Our professional advisers, such as accountants and solicitors, where needed

  • HMRC, the police, licensing authorities or others, where the law requires us to

Our own staff deliver gift vouchers and wine boxes, so we do not share your address with a courier.

6) Information stored outside the UK

Squarespace may store and process your information outside the UK, including in the United States. Where this happens, Squarespace uses legal safeguards recognised under UK data protection law to protect it. You can read more in Squarespace's privacy policy at www.squarespace.com/privacy.

7) Cookies

Cookies are small files stored on your device when you visit a website. Our website uses:

  • Essential cookies, needed for the website, shopping basket, checkout and customer accounts to work

  • Analytics cookies from Squarespace, which help us understand how visitors use the website

[When you first visit our website, a cookie banner lets you accept or decline non-essential cookies. You can change your choice at any time using the cookie settings link at the bottom of each page.]

You can also block or delete cookies in your browser settings, although some parts of the website, such as the checkout, may not work without them.

8) How long we keep your information

  • Order, payment and subscription records: 6 years from the end of the financial year they relate to, as required for tax and accounting purposes

  • Customer account details: until you close your account, or after [2] years without any orders or logins

  • Mailing list details: until you unsubscribe

  • Enquiries and complaints: [2] years after the matter is closed

After these periods, we securely delete your information.

9) Your rights

Under UK data protection law, you have the right to:

  • ask for a copy of the information we hold about you

  • ask us to correct information that is wrong or incomplete

  • ask us to delete your information, where we no longer need to keep it

  • ask us to restrict how we use your information

  • object to us using your information based on our legitimate interests, and to direct marketing at any time

  • withdraw your consent at any time, where we rely on it

  • ask us to transfer information you gave us to another organisation

To use any of these rights, contact us at info@oneonetwo.co.uk. There is normally no charge. We will reply within one month. We may need to confirm your identity before we act.

10) Keeping your information safe

We use secure systems provided by Squarespace and limit access to your information to staff who need it. Please keep your customer account password safe and do not share it.

11) Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:

12) Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. If we make significant changes that affect you, we will tell you by email.

This policy was last updated on 27.10.2026